Privacy Policy

Titanium IT ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website titaniumit.com or use any of our products and services, including LevelUp and GotFollowUp.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request information
• Subscribe to our newsletter or marketing communications
• Register for an account on any of our platforms
• Opt in to receive text messages (SMS) from us
• Communicate with us via email, phone, or other channels

This information may include:

• Name
• Email address
• Phone number (including mobile number)
• Company name
• Job title
• Project details and requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver and manage our products and services
• Send you project updates, appointment reminders, and service notifications
• Send promotional communications (only with your explicit consent)
• Send SMS/text messages (only with your explicit opt-in consent)
• Improve our website, products, and services
• Comply with legal obligations
• Protect against fraud and unauthorized activity

3. SMS/Text Messaging Privacy

If you opt in to receive text messages from Titanium IT, the following applies:

• We will only send SMS messages to you if you have provided explicit, informed consent to receive them.
• Message frequency may vary depending on the nature of the communication (e.g., appointment reminders, project updates, promotional offers).
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out of text messages at any time by replying STOP to any message you receive from us.
• You may reply HELP to any message for assistance or contact us at hello@titaniumit.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or otherwise disclose your mobile phone number or SMS opt-in data to third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting, email delivery, CRM platforms). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or replying STOP to any text message.
• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at hello@titaniumit.com.

9. Third-Party Links

Our website may contain links to third-party websites or services, including our products LevelUp (os.levelupby.design) and GotFollowUp (gotfollowup.com). We are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@titaniumit.com
• Website: titaniumit.com